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Keys to Comfort

Delivering medical specimens and non-emergency patients safely and reliably—with care, precision, and professionalism

Services We Offer

Specimen Transport

We provide secure and timely transportation of medical specimens to laboratories, clinics, and hospitals. Our team ensures samples are handled with care and delivered promptly to maintain integrity. Trust us to support your critical healthcare operations with reliability and professionalism.

Specimen Transport

Patient Transport

Our compassionate drivers offer safe, non-emergency transportation for patients to and from medical appointments. We prioritize comfort, punctuality, and respectful service to make every ride stress-free. Whether it’s for routine checkups or specialized care, we’re here to assist you.

Home Visits

Coming soon, personalized in-home care services tailored to your unique needs. Our team will support daily living activities, medication reminders, and companionship to promote independence and well-being. We are committed to helping you or your loved ones live comfortably and safely at home.

Facility Courier

We offer scheduled and on-demand courier services for healthcare facilities, including pickup and delivery of medical supplies and documents. Our flexible options are designed to reduce your workload and ensure timely transport. Count on us for professional, secure, and efficient facility logistics.

Wellness Checks

Our upcoming wellness check service provides light, in-home visits to monitor health and offer companionship. Ideal for seniors and individuals needing occasional support, these visits aim to enhance safety and peace of mind. We look forward to extending compassionate care beyond transportation.

Our Story

Keys to Comfort Healthcare was founded by Shakia Johnson, a dedicated caregiver and early childhood educator with a lifelong passion for helping others. Her journey in caregiving began long before the business had a name—providing private support to family, friends, and community members in need. Over the past 20+ years, Shakia has served as a private caregiver, a bus attendant for children with special needs, and a licensed preschool teacher, gaining deep experience in compassionate, hands-on care.

Born in New York City, but an Indianapolis resident since 1994, Shakia built a reputation for being dependable, nurturing, and always willing to go the extra mile. Whether she was helping a senior get to a doctor’s appointment, assisting a non-verbal student on the school bus, or guiding little ones through their daily lessons, she made every individual feel seen, safe, and respected.

After years of working across multiple care-focused roles, Shakia felt called to create something bigger—something of her own. Keys to Comfort Healthcare was born out of that calling: a service-based business rooted in dignity, professionalism, and compassion.

Today, Keys to Comfort offers non-emergency medical transportation to individuals across Indianapolis, with a strong focus on reliability, safety, and person-centered service. Every ride is delivered with the same care and intention that Shakia has shown throughout her life’s work.

Looking ahead, the mission continues to grow. Shakia plans to expand Keys to Comfort into in-home healthcare services, supporting seniors and individuals with disabilities who wish to live comfortably and independently at home.

At Keys to Comfort, this isn’t just a job—it’s a calling. And for every client who steps into our care, we’re here to be the key to comfort they can count on.

Why Choose Us?

Care

We treat every client with dignity, patience, and compassion—whether it’s a specimen or a person, your cargo matters to us.

Trust

Our drivers are background-checked, HIPAA-aware, and trained to handle sensitive materials with care and urgency.

Support

From urgent deliveries to appointment drop-offs, we're available when you need us—early, late, or last-minute.

Plan

Need flexible scheduling or recurring transport? We adapt to your workflow, clinic hours, or patient needs.

About Our Founder

Keys to Comfort Healthcare was founded by Shakia Johnson, a compassionate caregiver with over 20 years of experience supporting elderly clients, individuals with special needs, and young children. From her early days as a private caregiver and preschool teacher to her work in school transportation, Shakia has always been dedicated to helping others feel safe, supported, and cared for.

Today, Keys to Comfort focuses on non-emergency medical transportation—providing reliable, respectful, and timely service across Indianapolis. With plans to expand into in-home healthcare, Shakia’s mission remains the same: to be the key to comfort for every client she serves.

20+

Yrs of Experience

100%

Client-Focused Mission

100%

Local & Woman Owned

2003

This Journey Began

Frequently Asked Questions

We currently specialize in transporting medical specimens, supplies, and essential healthcare materials for labs and clinics. We also offer non-emergency transportation for patients and will be expanding into home care services in the near future.

Yes, we are fully licensed and insured to handle medical transport services. Safety, compliance, and professionalism are top priorities in every aspect of our operations.

We provide both! Whether you need a regularly scheduled pickup or a same-day transport, we’re flexible and happy to work with your needs. Just give us a call to schedule.

We currently serve hospitals, labs, clinics, and healthcare providers needing reliable transport for specimens and supplies. Our patient transport and in-home care services are ideal for seniors, individuals with disabilities, and those needing extra support.

You can call us directly at (317) 690-1100 to schedule a service or ask questions. We’re happy to provide custom solutions or answer anything specific to your situation.

Send us a Message!